Frequently Asked Questions (FAQs)
These are some of the most frequently asked questions about our products.
Onboarding & Account Issues
Section titled “Onboarding & Account Issues”How do I register as a new merchant?
Complete your sign up through the Onboarding registration page here and upload your required documents. Refer to the registration steps for an in-depth step-by-step-guide during your registration.
What documents are required for merchant registration?
- A soft copy of your company’s SSM certification
- A soft copy of the director’s identification card
- A soft copy of your latest bank statement
How long does account approval take?
Account approval usually takes 3 to 4 working days. If you have not heard from us for longer than that, please reach out to us!
Can I register as an individual or do I need a company?
You will need to have a registered company (either Enterprise or Sdn. Bhd.) as we only make settlements to company bank accounts.
How do I update my business or contact details?
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Can I have multiple merchant accounts under one business?
No, each business can only register for 1 merchant account.
I forgot my password, what do I do?
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Access Forgot Password Page
Click on “Forgot Password” at the Login page. Alternatively, you may also click here to access the page directly.
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Enter Email
This must be the email you used to register your account.
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Send the Form
The send button is at the end of the form. After sending, you will receive a recovery link in your email.
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Open Recovery Email
Open the email and follow the instructions as stated to set a new password.
Is there a monthly or annual maintenance fee?
Yes, we charge any monthly or annual maintenance fees.
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